Customer Service Executive - Premium Hospitality & Tourism Sector

Join a dynamic team in the heart of Bali’s thriving hospitality and tourism industry as a Customer Service Executive. This role is perfect for passionate professionals who excel in delivering exceptional service and building lasting customer relationships. Based in Badung, you’ll be at the forefront of the island’s vibrant hospitality sector, working with a diverse clientele from around the globe.

As a Customer Service Executive at Private Advertiser, you’ll play a crucial role in ensuring our guests and clients have an unforgettable experience. Your daily tasks will include handling inquiries, resolving complaints, and providing personalized assistance. You’ll be using industry-standard tools like CRM systems, email platforms, and communication software to streamline your workflow and enhance customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to guests and clients, ensuring their needs are met and their experience is memorable.
• Handle inquiries, reservations, and bookings efficiently, using CRM systems and other relevant software.
• Resolve complaints and issues promptly, maintaining a high level of professionalism and empathy.
• Assist in organizing and executing events, ensuring seamless coordination with vendors and staff.
• Collaborate with the team to improve service standards and implement new processes.
• Stay updated with industry trends and best practices in hospitality and tourism.
• Ensure all customer data is accurately recorded and managed in compliance with data protection regulations.
• Promote the company’s values and brand image through outstanding service delivery.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the hospitality or tourism industry.
• Proven track record of delivering exceptional customer service and building positive relationships.
• Excellent communication skills, both written and verbal, with the ability to handle diverse clientele.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using CRM systems, email platforms, and communication software.
• Fluency in English, with good knowledge of Bahasa Indonesia.
• Certification in customer service or hospitality management is a plus.
• Ability to work well in a team and adapt to a fast-paced environment.

🛠️ Keahlian

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